MISSION
We want you to feel confident when you're shopping on our website. We are committed to provide the best quality of diamonds and jewelry, bringing the great service and buying experience to our customers - building a lasting relationship to satisfy all your future needs.
If you have any questions at any time, do not hesitate to contact us at info@brilliantfind.com.
IMPORTANT LEGAL INFORMATION
Brilliantfind.com reserves the right to correct, update, modify, or otherwise change the terms and conditions of sale, information, and prices at any time at our sole discretion and without notice.
PRIVACY
Our customers' privacy and protection is a top priority. Brilliantfind.com will never share customers' personal information with any individual or company under any circumstance.
SECURITY
Brilliantfind.com uses state-of-the-art technology to protect against loss, misuse or alteration of user information. Secure Socket Layers encrypt the information sent between your computer and our database.
CONFLICT-FREE DIAMONDS
All Brilliantfind.com diamonds have been purchased from legitimate sources, not involved in funding conflict and in compliance with the United Nations' resolutions. Brilliantfind.com hereby guarantees that these diamonds are conflict free, based on personal knowledge and/or based on written guarantees provided by the suppliers of these diamonds.
CLARITY ENHANCEMENT/LASER DRILLING
Brilliantfind.com does not sell Clarity Enhanced, High Pressure Heat Treated, or Laser Drilled diamonds.
PAYMENT
The payment is accepted two different ways:
1. For your convenience Brilliantfind.com accepts payments made via PayPal, the only way to make secure purchases without revealing your credit card number or financial information.
2. A bank-to-bank wire transfer or a certified check. Bank-to-bank wiring is as easy as certifying a check and offers the convenience of clearing within a few hours. Please make sure that we receive the net amount due and that any fees your bank charges are paid at your end. As soon as your payment has been received, we will ship out your purchase (sometimes even the same day).
Wire transfer is preferred when paying for purchases made from outside of the United States.
SHIPPING
Brilliantfind.com offers FREE NEXT DAY shipping via UPS on all orders to all US destinations. All orders are fully insured in transit. Please be sure that an adult who is authorized to sign for your package is available at the designated shipping address. We will not deliver to a P.O. Box. Brilliantfind.com insurance coverage ends the moment the package is delivered to you.
If you have any questions regarding shipping or delivery, please contact us. If you do not reside in the United States, please contact us for shipping information. Shipping costs for other countries will depend on the country and the value of the package. Exact shipping costs outside the US will be provided at time of purchase.
Please inspect your merchandise upon receipt. If the box is damaged, open it in the presence of the UPS Delivery person. All packages are insured for loss or damage. If there is any damage to the merchandise please contact us immediately
RETURNS/EXCHANGES
You have a 10-day item inspection period, starting the day the diamond is shipped to you via UPS Service.
To return your item(s), you must contact Brilliantfind.com for shipping details.
All returns must be sent via US Postal Service Registered Insured Mail at the customer's expense. Insure the package for the full value of your purchase. Upon receipt and inspection of your undamaged returned item(s), full credit will be issued, either as a credit toward another purchase or as a company check.
All materials must be returned in their original condition, including the original Lab Reports. If the Lab Report is missing, a $200 charge will be assessed and deducted from your refund.
INSURANCE/LIABILITIES
All items shipped from Brilliantfind.com are insured for their full value until UPS delivers them to you. Once delivered, you are responsible for the merchandise. You agree to accept responsibility for any loss or damage to the merchandise, whether the damage is caused by you or by another, or by any other known or unknown cause, and whether or not such cause is under your control, from and after the point of delivery to your location and up to and including the return to and receipt by Brilliantfind.com of the merchandise in its original condition.
If you are looking to purchase insurance on your diamonds or jewelry, contact your local insurance agent.
